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    • Standardization through process documentation 

      Ungan M.C. (2006)
      Purpose - Consistency in operations is necessary for an organization's survival and growth. It is difficult to achieve consistency because of the employees' different ways of performing the same task. Employees' education, ...
    • Towards a better understanding of process documentation 

      Ungan M. (2006)
      Purpose - Process documents are important and widely used process analysis tools. Although scores of studies draw attention to their merits, only few have focused on them. By providing guidelines for effective process ...