Turkish validity and reliability study of the Brief Emergency Department Patient Satisfaction Scale

Abstract

Introduction: Patient satisfaction is affected by many factors, as the emergency department are units that provide rapid examination and treatment. Patient satisfaction should be evaluated differently from other clinics. Method: This study was a descriptive, psychometric analysis using cross-sectional data collection. The study was conducted in the emergency department of a training and research hospital with 400 patients between July and September 2018. Data were collected using “Descriptive Characteristics Form” and “Brief Emergency Department Patient Satisfaction Scale (BEPSS)”. SPSS 21.0 and AMOS 24.0 package programs were used in the analysis of the data. Language equivalence, content validity, exploratory factor analysis, and confirmatory factor analysis of the scale were performed. Cronbach’s alpha coefficient and item-total score correlation were evaluated to determine the reliability of the scale. Results: The factor structure of the scale was found to be different from the factor structure of the original scale. Scale items were collected under different factors. The factor loads of the scale items ranged from 0.642 to 0.986. Goodness of fit values were sufficient in confirmatory factor analysis. Test-retest reliability was found sufficient. The Cronbach’s alpha reliability coefficient (α = 0.940) was high and the item total score correlation varied between 0.577 and 0.832.

Introduction: Patient satisfaction is affected by many factors, as the emergency department are units that provide rapid examination and treatment. Patient satisfaction should be evaluated differently from other clinics. Method: This study was a descriptive, psychometric analysis using cross-sectional data collection. The study was conducted in the emergency department of a training and research hospital with 400 patients between July and September 2018. Data were collected using “Descriptive Characteristics Form” and “Brief Emergency Department Patient Satisfaction Scale (BEPSS)”. SPSS 21.0 and AMOS 24.0 package programs were used in the analysis of the data. Language equivalence, content validity, exploratory factor analysis, and confirmatory factor analysis of the scale were performed. Cronbach’s alpha coefficient and item-total score correlation were evaluated to determine the reliability of the scale. Results: The factor structure of the scale was found to be different from the factor structure of the original scale. Scale items were collected under different factors. The factor loads of the scale items ranged from 0.642 to 0.986. Goodness of fit values were sufficient in confirmatory factor analysis. Test-retest reliability was found sufficient. The Cronbach’s alpha reliability coefficient (α = 0.940) was high and the item total score correlation varied between 0.577 and 0.832.