Effect of informal communication levels of teachers on organizational citizenship behavior

Abstract

Informal communication displays itself with the network of relationships between individuals affecting the decisions-making within an institution. Formal networks of an organization are affected by the nature of informal networks. Organizational citizenship behaviors are informal behaviors expected by organizations from employees. Informal communication and the informal structures of organizational citizenship behavior, strengthen the relation between them. This creates a mutual relation between informal communication and organizational citizenship behavior. This relation was tested with the data gathered from 362 teachers among 665 working in 15 secondary schools in Sivas, Turkey. 155 of the teachers are women and 207 are men. T test, Anova and multiple regression analysis techniques were used for research data analysis. As a result of the research, informal communication levels were rated highly by the teachers in terms of general and sub dimensions. Similarly, organizational citizenship behaviors were also rated highly by the teachers. In terms of the relation between informal communication and organizational citizenship behaviors; informal communication and the sub-dimensions of informal communication, friendship, fun, influence and information dimensions are together are defined as the priorities of organizational citizenship. © IDOSI Publications, 2012.