The effect of emotional labor and impression management on burnout: Example of family physicians

Basit Öğe Kaydı
dc.contributor.authorYigit, Aysegul Ozer
dc.contributor.authorAy, Ferda Alper
dc.date.accessioned2024-10-26T17:51:46Z
dc.date.available2024-10-26T17:51:46Z
dc.date.issued2019
dc.departmentSivas Cumhuriyet Üniversitesi
dc.description.abstractObjective: Although burnout is seen as a personal problem, it has a negative effect on effectiveness of the organization. The positive interaction of the physicians with the patients and their relatives increases the service quality. In this study, it was aimed to determine the effects of the family physicians’ use of emotional labor and impression management on burnout. Methods: A total of 82 questionnaires were distributed to all family physicians who work in the family health centers of the Public Health Directorate in Sivas province. The data were analyzed using descriptive statistics and multiple regression analysis. Results: According to the findings, the level of burnout of family physicians was low and there was a significant relationship between impression management tactics and emotional labor behavior. Impression management and emotional labor behaviors had no significant effect on burnout. Conclusion: Use of physicians’ emotional labor and impression management tactics, do not have an impact on their burnout levels and it helps improve physician-patient interaction. © 2019, Professional Medical Publications. All rights reserved.
dc.identifier.doi10.12669/pjms.35.3.4
dc.identifier.endpage796
dc.identifier.issn1682-024X
dc.identifier.issue3
dc.identifier.scopus2-s2.0-85073768187
dc.identifier.scopusqualityQ3
dc.identifier.startpage793
dc.identifier.urihttps://doi.org/10.12669/pjms.35.3.4
dc.identifier.urihttps://hdl.handle.net/20.500.12418/26430
dc.identifier.volume35
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherProfessional Medical Publications
dc.relation.ispartofPakistan Journal of Medical Sciences
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectBurnout; Emotional labor; Family physicinas; Impression management
dc.titleThe effect of emotional labor and impression management on burnout: Example of family physicians
dc.typeArticle

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