SERVICE RECOVERY IN TOURISM: A BIBLIOMETRIC-BASED SYSTEMATIC REVIEW AND RESEARCH AGENDA

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dc.authoridTANKUS, Emre/0000-0001-6011-5617
dc.contributor.authorTankus, Emre
dc.contributor.authorOzturk, Ilker
dc.contributor.authorMengus, Dogan Baran
dc.contributor.authorSokmen, Alptekin
dc.date.accessioned2025-05-04T16:45:34Z
dc.date.available2025-05-04T16:45:34Z
dc.date.issued2024
dc.departmentSivas Cumhuriyet Üniversitesi
dc.description.abstractPurpose: This study aims to eliminate the gap in this field by examining the concept of service recovery in the field of tourism with bibliometric technique. Design/methodology/approach: This study, data was obtained from the Web of Science database was used in the study. From this perspective, 247 articles in the field of tourism were included in the study and a systematic literature review of the articles was conducted. VOSviewer program was used to make bibliometric mapping of publications produced within the scope of this specific subject and discipline. Findings: Five clusters representing the research were identified. Additionally, the study identifies some gaps in the existing literature and provides a framework for future research. Expanding the digital, sustainability and legal dimensions of service recovery, better understanding the mechanisms, and examining recovery strategies as an investment are suggested as promising areas for future research. In this context, the study suggests guiding actions for researchers by identifying future research directions and the advantages it can provide to managers. Originality/value: The contribution of this article is to guide stakeholders who want to learn about this topic through the specific clusters created within the scope of co- citation relationships and the labels that represent them. It will also contribute to the emergence of new ideas that can guide researchers on service recovery.
dc.identifier.doi10.7906/indecs.22.6.6
dc.identifier.endpage731
dc.identifier.issn1334-4684
dc.identifier.issn1334-4676
dc.identifier.issue6
dc.identifier.scopusqualityN/A
dc.identifier.startpage713
dc.identifier.urihttps://doi.org/10.7906/indecs.22.6.6
dc.identifier.urihttps://hdl.handle.net/20.500.12418/35110
dc.identifier.volume22
dc.identifier.wosWOS:001388166400002
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.language.isoen
dc.publisherCroatian Interdisciplinary Soc
dc.relation.ispartofInterdisciplinary Description of Complex Systems
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_WOS_20250504
dc.subjectservice recovery
dc.subjectbibliometric analysis
dc.subjecttourism JEL: Z31
dc.titleSERVICE RECOVERY IN TOURISM: A BIBLIOMETRIC-BASED SYSTEMATIC REVIEW AND RESEARCH AGENDA
dc.typeArticle

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