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Now showing items 71-72 of 72
The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers
(2009)
Purpose - The purpose of this paper is to test the differences in customer complaint behaviour between loyal customers and first comers. Design/methodology/approach - This study has adopted the work of Ndubisi and Ling, ...
Contribution to the knowledge of the chalcid parasitoid complex (hymenoptera: Chalcidoidea) of agromyzid leafminers (diptera: Agromyzidae) from Turkey, with new hosts and records
(2009)
A total of nineteen parasitoid species were recorded from agromyzid leafminers in some sites of Middle Anatolia. These species were: Diglyphus iseae (Walker), D. pachyneurus Graham, D. crassinervis Erdös, D. pusztenzis ...