Understanding twitter in crisis: a roadmap for public sector decision makers with multi-criteria decision making

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dc.contributor.authorTamer, Zekiye
dc.contributor.authorDemir, Gulay
dc.contributor.authorDarici, Sefer
dc.contributor.authorPamucar, Dragan
dc.date.accessioned2025-05-04T16:47:25Z
dc.date.available2025-05-04T16:47:25Z
dc.date.issued2025
dc.departmentSivas Cumhuriyet Üniversitesi
dc.description.abstractThis study was developed to emphasize the critical role of social media in large-scale crises and the importance of effective information flow management. By analyzing how the Twitter platform (now X) can be utilized in crisis management, this paper presents an integrated framework that combines Multi-Criteria Decision-Making (MCDM) methods. The Improved Entropy technique is employed to prioritize classified tweets, while the Compromise Ranking of Alternatives from Distance to Ideal Solution (CRADIS) approach is used to evaluate the significance of crisis days. To validate the applicability and consistency of the proposed approach, a case study was conducted using tweets from the official Twitter account of the Disaster and Emergency Management Authority (AFAD) related to the earthquake that occurred in Turkey on February 6, 2023. The findings reveal that the Improved Entropy method identifies calls for help as the highest priority category in crisis response. CRADIS results further highlight that the second day of the disaster is the most critical, as it is the period when the scope of the crisis becomes clearer and coordination efforts are most intense. Comprehensive sensitivity analyses confirm that the proposed unified MCDM framework is both reliable and consistent. This study underscores the importance of timely and accurate information dissemination through social media in crisis management and offers a decision-support model that facilitates flexible and rational decision-making for authorities. This model can guide the development of more effective response strategies in future crisis scenarios.
dc.identifier.doi10.1007/s10668-024-05894-7
dc.identifier.issn1387-585X
dc.identifier.issn1573-2975
dc.identifier.scopus2-s2.0-85217366628
dc.identifier.scopusqualityQ1
dc.identifier.urihttps://doi.org/10.1007/s10668-024-05894-7
dc.identifier.urihttps://hdl.handle.net/20.500.12418/35616
dc.identifier.wosWOS:001407628400001
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer
dc.relation.ispartofEnvironment Development and Sustainability
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20250504
dc.subjectCrisis management
dc.subjectCRADIS
dc.subjectImproved Entropy
dc.subjectSocial media
dc.titleUnderstanding twitter in crisis: a roadmap for public sector decision makers with multi-criteria decision making
dc.typeArticle

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