Evaluation of emergency department nursing services and patient satisfaction of services

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dc.contributor.authorMollaoglu, Mukadder
dc.contributor.authorCelik, Pelin
dc.date.accessioned2019-07-27T12:10:23Z
dc.date.accessioned2019-07-28T09:44:41Z
dc.date.available2019-07-27T12:10:23Z
dc.date.available2019-07-28T09:44:41Z
dc.date.issued2016
dc.department[Mollaoglu, Mukadder] Cumhuriyet Univ, Fac Hlth Sci, Dept Nursing, TR-58140 Sivas, Turkey -- [Celik, Pelin] Cumhuriyet Univ Hosp, Emergency Dept, Sivas, Turkeyen_US
dc.description.abstractAims and objectives. To identify nursing services and assess patient satisfaction in patients who present to the emergency department. Background. Emergency nursing care is a significant determinant of patient satisfaction. Patient satisfaction is often regarded as a reliable indicator of the quality of services provided in the emergency department. Design. This is a descriptive study. Methods. Eighty-four patients who presented to the university emergency department were included in the study. The study data were collected by the Patient Information Form and the Satisfaction Level Form. Results. Emergency nursing services, including history taking, assessing vital signs, preparing the patient for an emergency intervention, oxygen therapy, drug delivery and blood-serum infusion were shown to be more commonly provided compared with other services such as counselling the patients and the relatives about their care or delivering educational and psychosocial services. However, 78.6% of the patients were satisfied with their nursing services. The highest satisfaction rates were observed in the following sub-dimensions of the Satisfaction Level Form: availability of the nurse (82.1%), behaviour of the nurse towards the patient (78.6%) and the frequency of nursing rounds (77.4%). Conclusions. The most common practices performed by nurses in the emergency department were physical nursing services. Patient satisfaction was mostly associated with the availability of nurses when they were needed. Our results suggest that in addition to the physical care, patients should also receive education and psychosocial care in the emergency department.en_US
dc.identifier.doi10.1111/jocn.13272en_US
dc.identifier.endpage2785en_US
dc.identifier.issn0962-1067
dc.identifier.issn1365-2702
dc.identifier.issue19-20en_US
dc.identifier.pmid27264389en_US
dc.identifier.scopus2-s2.0-84973452408en_US
dc.identifier.scopusqualityQ1
dc.identifier.startpage2778en_US
dc.identifier.urihttps://dx.doi.org/10.1111/jocn.13272
dc.identifier.urihttps://hdl.handle.net/20.500.12418/7142
dc.identifier.volume25en_US
dc.identifier.wosWOS:000388921200006en_US
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakPubMeden_US
dc.language.isoenen_US
dc.publisherWILEYen_US
dc.relation.ispartofJOURNAL OF CLINICAL NURSINGen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectemergency departmenten_US
dc.subjectemergency nursingen_US
dc.subjectemergency nursing servicesen_US
dc.subjectpatient satisfactionen_US
dc.titleEvaluation of emergency department nursing services and patient satisfaction of servicesen_US
dc.typeArticleen_US

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